Good customer service can make or break an experience.
It starts when you make the appointment.
You expect to make an appointment quickly, and you expect the barbershop to be ready when you arrive for your appointment.
This means organized operations and good front desk staff.
If you reach out via social media or email, you should still expect a quick response (within 24 hours).
Good customer service also means creating an inviting and fun atmosphere.
This involves everything from the decorations to the type of clientele the shop caters to.
On the rare occasion that you do run into a problem with your service, good customer service has proper processes in place to handle these grievances and make things right before you go to another barbershop.