Refund policy


All customers inside or outside of the UK can currently only make a return by post. You are required to return unwanted orders at your own cost. If you wish to return any unsatisfactory quality or unfit for purpose items you may do so and we will pay for the shipping. Before sending any item back to us you must contact us first at sales@onesociety.co.uk for a RMA number. No returns will be accepted without a RMA number.

RETURNS POLICY 
We guarantee to refund any item purchased on onesociety.co.uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment only.

GOODS BOUGHT AS SPECIAL OFFERS 
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that itemless the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

SHIPPING

Free UK Shipping On All Orders Over £30

For Orders Placed Under £30 Details Below Apply
United Kingdom - £2.95 
Anywhere else - £6.00 (For each additional item £0.00) 
(Wholesales Will Differ) 
These prices can change without prior notice at any time

SHIPPING 'Question' And -Answers 
'When will my order be sent?' 
-We do our best to send all orders the same or next business day, Monday through Friday, to ensure our customers receive their product ASAP. The cut off for shipping on Fridays is 12pm. If The Royal Mail is not open and running mail due to a national holiday or otherwise, deliveries will go out the next business day.

'Will your products make my beard grow faster?' 
-While our product will not increase the rate at which your facial hair grows, they do contain several all-natural ingredients that help condition and promote HEALTHIER growth- which means less breakage and split ends that will result in your facial hair appearing longer and fuller. 
'I ordered the wrong scent, can I return the product?'

-You can contact us within 30 days to return or exchange merchandise for the before mentioned reason but we do not cover the cost of return shipping if the item was not incorrectly fulfilled due to an error on your end. 
'I live in a different country, how much will my shipping be?'

-Shipping costs are based off of weight and will be calculated before check-out. Please note as well that whatever taxes and duties your country charges for importing our product will still apply.

If Your Questions Have Not Been Answered Above Please Email Us At sales@onesociety.co.uk