Help & FAQs

Changed your mind? It happens to the best of us!

Once you place an order, our packing wizards get to work right away. They're so fast that we usually can't make changes or cancellations.

Think you can beat the clock? Send us a message immediately, and we’ll see if we can work some magic before your package zips out the door!

And if it arrives and isn't quite what you wanted? No sweat! Just give us a shout, and we’ll sort out an exchange for a new favorite. Plus, we’ll cover the cost of shipping it back!

Talk to Us!

Whether you have a burning question or just want to say hi, we're all ears! We promise to get back to you within 48 hours.

Please note that we give our team the weekend to go on adventures, so if you message us on a Friday, you'll be the first person we get back to on Monday (if not a little sooner!).

Sending Our Stuff Across the Globe!

Right now, our parcels are happily making their way to doorsteps all across the United Kingdom.

Got your eye on our products from another part of the world? We love a good adventure! Drop us a line, and let's see if we can get a package out to you.

Enjoy FREE Yodel delivery (2-5 days) on all UK orders over £40!

• Yodel Tracked (2-5 working days) - £2.23
• Evri Tracked (1-3 working days) - £3.05

Need it faster?

• Royal Mail Tracked 24 (Next working day) - £3.85
• DPD Tracked 24 (Next working day) - £5.35

Live Locally?

• Local Delivery (Same/Next Day) - Just £1.50 for the Hastings area.

The Returns Deal, Made Simple.

The Window: You get 30 days after delivery to decide if it's true love.

The Catch: For a successful return, your item must be brand new: unopened, unused, and in its original packaging. (Don't forget proof of purchase!)

The How-To: To get the ball rolling, just email us at sales@onesociety.co.uk. Easy.

Refunds are processed within 7 days from when we receive the item(s).

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